Transformation

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Leading Complex Healthcare Change, Improvement and Transformation

NEXT COURSE DATE

  • 24th May 2016, Central London

COURSE DESCRIPTION

The healthcare environment is one of deep complexity and interconnectedness. This creates a transformation challenge like no other. Even a simple improvement project represents a complex change and for this reason projects frequently fail to complete or show the requisite benefit. We are going to take a robust change or transformation methodology and unfold how to make it work in complex systems and interrelated problems, without it dominating your life. Our approach is completely consistent with the latest thinking but firmly grounded in change management science. We also bring into the mix a huge depth of behavioural understanding, allowing us to guide you successfully in what many find the most difficult aspects of transformation – the people.

COURSE PROGRAMME

UNDERSTANDING THE COMPLEX CHANGE MODEL

  • Identifying – Understanding true complexity
  • Mobilising – Gaining appropriate attention & involvement
  • Defining – Ensuring a clear definition from which to problem solve & plan
  • Designing – Creating solutions to complex problems & change scenarios
  • Agreeing – Critical skills in ensuring consensus, as a prelude to action
  • Recruiting – Ensuring that the right people are involved in the right manner
  • Executing – Implementing & project managing the solutions
  • Reviewing – Is it fixed or transformed, what can we learn and is there further potential

UNDERSTANDING COMPLEXITY AND ROOT CAUSE

  • A diagnostic framework for understanding complexity in change
  • Ensuring you use a comprehensive model or lens to evaluate it
  • The Secure Service Framework as a change framework
  • Defining & mapping complexity practically
  • Internal versus external influences
  • Defining and analysing stakeholders
  • Interests and influences – understanding them and using them to plan
  • Practical data capture to understand the problem or scenario

EFFECTIVE TRANSFORMATION IN ACTION

  • Assembling the right guiding coalition
  • Establishing a vision for EFFECTIVE solutions, resolutions & reforms
  • The importance of Terms of Reference & Core Principles
  • Sustaining complex problem solving and innovation
  • Solution generation & evaluation
  • Taking the right leadership approach
  • ENABLEMENT of the guiding coalition and participants
  • Overcoming the capacity trap (or fail)
  • Effective project management & solution implementation
  • Managing the communication process throughout
  • Effects checking and longer term adjustments

COST OF ATTENDANCE

The cost of attending is a benefit of SCTS membership. Everybody, however, is asked to contribute to the functional cost of attending i.e. the venue and catering. All fees need to be settled in advance.

SCTS Members

The cost of attendance is £52.50 + VAT

Cancellation: Please note that if you book and do not turn up you will be liable to the full non-member rate and its associated cancellation policy. Cancellation fees are negated if the place is subsequently filled or an alternate SCTS member is found by the cancelling individual.

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Non-Members

The cost of attendance is £252.50 + VAT

Standard Cancellation: The standard cancellation policy is designed to allow re-marketing of a course place, should you cancel. Cancellation may be made up to 10 weeks in advance without penalty. At less than 10 weeks, the participant is liable for the full fees unless we are able to re-fill the course place. At that point, all paid fees are returned to the original attendee.

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EVENT TIMING

  • 10:00 Registration & Coffee
  • 10:15 Programme Commencement
  • 11:30 Morning Coffee
  • 11:45 Programme Re‐commencement
  • 13:15 Lunch
  • 14:00 Programme Re‐commencement
  • 15:15 Afternoon Tea
  • 15:30 Programme Re‐commencement
  • 16:45 Programme Closure

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